FREQUENTLY ASKED QUESTIONS

1. What is the shipping cost?

Shipping for the US:

  • The shipping price will be $3.95 per item for USA Shipping.
  • If you buy 10 or more items, you will get free shipping.

International shipping*:

  • The shipping price will be $7.95 for the first item + $6.95 per each additional product to the rest of the world.
  • If you buy 10 or more items, you will get free shipping.

* Please note that shipping to some special locations may be charged higher shipping costs

All prices are in USD.

2. How long will it take to ship my order?

Orders from our facility typically ship within 3-10 business days after the order has been processed. Once your order has left our facility you can expect it to arrive within 10-24 business days.

International orders may take an additional 1-2 weeks.

Please note that delays with the carrier may occur that fall beyond our control.

3. Size Guide

On each product page we have a size guide for different types of products. If you need more product information or size advice, you can contact us at [email protected]

4. What is the status of my order?

You can keep track of your order here.

5. My orders is past the estimated delivery time.

Orders from our facility typically ship within 3-10 business days after the order has been processed. Once your order has left our facility you can expect it to arrive within 10-24 business days. International orders may take an additional 1-2 weeks.

If your order has not arrived within the times stated above, please contact customer service here.

You can keep track of your order at any time here.

6. Why is my tracking information not working?

Please note that tracking information updates once the order has left our facility and has been picked up and scanned by the postal courier.

If you placed your order over 21 days ago and your tracking information is still not available please contact customer support here.

Be sure to have your order number and email that was used to make the purchase when contacting our support.

7. Changes to order.

Because orders are custom made and printed on demand, we offer order changes for 24 hours. If your order is eligible you can request changes here.

8. Order cancellation.

Due to the orders being custom made design, we offer order cancellations for 24 hours after the order has been placed. If your order qualifies you can request cancellation here. Or you can mail us directly at [email protected]ixni.com

9. Refund or Exchange.

If your item is missing, materially defective, or is incorrect please contact us here.

If you would like further information on our Refund or Exchange policy, it can be found here.

10. Didn't Receive Confirmation Email.

When an order is placed we immediately email you your receipt. This email (the confirmation email) also contains your order details.

If you did not receive your confirmation email please follow these steps:

  • Check your spam folder and other email accounts.
  • If these don’t work, please click here and contact us.

11. How do I contact customer support?

We are glad to answer any questions that you may have, please contact customer support here.