FAQ’s

What are customised neon lights?

Customised neon lights are unique lighting solutions created according to your specific design preferences. They are vibrant, eye-catching, and perfect for adding a personalized touch to any space.

How do I place a custom order?

Placing a custom order is easy! Simply visit our website and navigate to the custom neon lights section. There, you can follow the step-by-step instructions to upload your design, select your preferred size and color, and place your order.

What types of designs can be made into custom neon lights?

We can create custom neon lights from a wide range of designs, including logos, quotes, symbols, and even handwritten messages. If you have a specific design in mind, feel free to reach out to us, and our team will be happy to assist you.

How long does it take to receive my custom neon light?

The production time for custom neon lights typically ranges from 2-3 days, depending on the complexity of the design and our current workload. Once your order is complete, we’ll ship it to you using your selected shipping method.

Do you offer rush orders or expedited shipping?

Yes, we offer rush orders and expedited shipping for an additional fee. If you need your custom neon light by a specific deadline, please contact us, and we’ll do our best to accommodate your request.

Can I see a preview of my custom design before placing an order?

Yes, we offer a digital preview of your custom design before production begins. After submitting your design specifications, our team will create a digital mock-up for your approval. Once you’re satisfied with the design, we’ll proceed with production.

What if I receive my custom neon light and it’s damaged or defective?

In the rare event that your custom neon light arrives damaged or defective, please contact us immediately, and we’ll work to resolve the issue as quickly as possible. We may offer a replacement or refund, depending on the circumstances.

Can I return or exchange my custom neon light if I’m not satisfied with it?

Due to the personalized nature of custom neon lights, we do not accept returns or exchanges for reasons other than damage or defects. However, if you’re unsatisfied with your order for any reason, please contact us, and we’ll do our best to address your concerns.

How can I contact customer support if I have further questions?

If you have any further questions or need assistance with your order, please don’t hesitate to contact our customer support team. You can reach us via email at [email protected] or through our website’s live chat feature. We’re here to help!